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Apps adobe cc 2024 fallando

New Here ,
Jan 23, 2024 Jan 23, 2024

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Me pasa que los menos no despliegan al hacer click sobre ellos puede seguir trabajando con flujo normal pero los menús simplemente no se despliegan, tengo que reiniciar la app para que vuelvan a funcionar. 

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Bug , Performance

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correct answers 1 Correct answer

Adobe Employee , Jan 25, 2024 Jan 25, 2024

Hello @default74jpx8g19w76,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording

...

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Adobe
Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hello @default74jpx8g19w76,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3SuuEmH), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Feb 06, 2024 Feb 06, 2024

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El error fue coerregido.

 

Gracias Anubhav

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