Apps very slow load

[darrenb18306087]

For some months we have been experiencing very slow load times for Illustrator and Photoshop. It takes upto 10 mins to launch each software which is very frustrating. Happens on both office macs. We update the software regularly. (I also run an older mac at home but this loads in seconds). Any suggestions woud be appreciated as we have tried all settings and nothing improves. We have fast internet so connection isn't an issue. 

[Anubhav M]

Hi @darrenb18306087,

Sorry to hear you're having trouble. Could you please confirm the exact OS and Illustrator version you're using? Additionally, please let us know whether the slowdown occurs during app launch or while the app is in use.
In the meantime, you might find this help article useful: https://adobe.ly/4hczrnq. Let us know if any of the suggestions help improve things.

Looking forward to your response.
Anubhav

[darrenb18306087]

Thank you for replying.

Currently running OS Sonoma 14.4.1.

Illustrator 29.8.2

Photoshop 25.12.0

[darrenb18306087]

The app is fine when running. It is very slow to launch (approx 10 mins). The same for Photoshop and Acrobat. (There is lots of space on the mac so storage/space isnt an issue)

[Monika Gause]

Is the printer connected, turned on and accessible to Illustrator?

Are a lot of fonts installed?

Font management running?

[darrenb18306087]

- Yes the printer is turned on and connected.

- I have font management installed (normally launched after the Adobe applications are running)

- There are 440 Adobe fonts active at launch. It says "these adobe fonts cannot be activated or deactivated"

[darrenb18306087]

Can anybody from Adobe advise further on this?

This morning Ilustrator take 7 mins to launch, photoshop took 6 mins. These apps are getting slower across all our office macs. 

[HARSHIKA_VERMA]

Hi darrenb18306087,

Sorry to hear you're experiencing slowness issues, and thanks for sharing the requested information. Would you mind telling us if the issue is happening with only Adobe apps or other third-party apps as well?

We will try our best to help.

Thanks,

Harshika