Artboard name will sometimes reset to last named version.

Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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This has happen on two computers:

MacBook pro 2017 Catalina 10.15.7

MacBook Pro (16-inch, 2021) Monterey 

 

While the layer palette, if you name a layer, then switch to another app, then come back, a random layer is reset to its previous name. if you fix it, it then has a tendency to change again.

It doesnt happen enough to stop my work, but it get real close to cause my work to be harder.

If you arent aware the layer changes and you mass export, then the icon will be mis-named.

Saving does not prevent this naming reset from happening.

 

I have a freash instal on the M1 chip Mac pro

anyone?  i feel I may be a one-off with this lagacy issue.

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Community Expert ,
Apr 18, 2022 Apr 18, 2022

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Hi this may be some bug hope some update fixes it soon...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Does this happen since you began using Illustrator on that computer? Or did it start later?

 

In the preferences turn off "Save in background" - it sometimes interferes with saving files.

 

Apart from that: Did you already reboot the computer?

And/or reset the preferences? (this will erase all your settings)

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Thanks Monika, 

this happened on my work computer of 4 years, and then with freash instal, happened on the 2021 ma pro M1

Its just a random arboard name that will not like to be renamed and reverts to its previous value.

evn after a save, it more an annoyance because its not a show stopper, but I hate the idea that my file goes out to the client named --TEMPLATE NAME-- because it happened silently, I mean I def QA my stuff, but when its 430 icons....😤

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi @Jason Zeringue,

 

We are sorry to hear about your experience. As this is very intermittent and we are unable to replicate it on our end, I would request you to share a few details like:

  • The exact version of  Ai installed on your M1 Macbook Pro
  • When did this start happening on the old work computer? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Is this happening with some specific files? Are these old or new files?
  • Would it be possible for you to share a download link to the file in which you are facing this issue here or via DM?
  • A small video recording of the issue will be really helpful for us.

 

Also, have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)? If not, please try and let us know how it goes.
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Big Correction to my original post!

 

I said layers but meant   ---ARTBOARD names ----  not layer names 😞

 

 

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