As of Last Week, Illustrator Won't Open (MacOS 10.15.7, late April 2022)

New Here ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

I’ve tried uninstalling the app and preferences, restarting the computer, and reinstalling the app. Still it won’t run. Anyone else running into this? Anyone have ideas? Other CC apps are fine,  and Illustrator was fine until this.

 

This was in the "Problem Details": 

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport
Referenced from: /Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
Reason: no suitable image found. Did find:
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: open() failed with errno=13
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: open() failed with errno=13
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: stat() failed with errno=13

Views

79

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 02, 2022 May 02, 2022

Copy link to clipboard

Copied

Have you tried resetting the preferences?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2022 May 02, 2022

Copy link to clipboard

Copied

I would like to continue using AI 2019 for 32 bit Windows but when trying to launch I am getting a message that windows is unable to verify my subscription.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 02, 2022 May 02, 2022

Copy link to clipboard

Copied

Log in to Adobe.com and verify your subscription is still active there under "Account details".

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 04, 2022 May 04, 2022

Copy link to clipboard

Copied

LATEST

Hi @Sharon242833810e59,

 

Sorry to hear about that. I checked you have an Active subscription for all the Adobe Apps.
Please try the steps suggested on the following helpx and let us know if it helps resolve your issue or not:
https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html
https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html

Let us know if you need further assistance. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 04, 2022 May 04, 2022

Copy link to clipboard

Copied

Hi @askjdgfjhfge7,

 

We are sorry for the trouble. We would like to know if resetting preferences as suggested by @kevin stohlmeyer worked for you or not? If not, would you mind sharing a few details like:

  • The exact version of Illustrator
  • Are there any recent changes made to your system? For example, any antivirus, plugins, or web extensions installed recently.
  • Kindly submit the Crash Report by following the steps in this article: (If Illustrator crash dialog box is opening) https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, please check & confirm if the app opens up in the root user account or not.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines