Asset Export not exporting to scale (bug with new update??)

[designybjrs]

Ever since updating Illlustrator, I've found that, when I export using Asset Export, the resulting files are not the scale I specified. Instead, they export as the size they are on the artboard.

For example: I created a graphic that fills a 2000px artboard. I exported the graphic using Asset Export and specified 750px width. Instead, it exports at 2000px width.

Huge pain when exporting graphics for a website!!

[Monika Gause]

Please show screenshots of how everything is set up.

Did you already reboot the computer? Reset the preferences?

[designybjrs]

Screenshot attached! I did try restarting my computer. How would I go about resetting the preferences?

[Monika Gause · Accepted solution]

PLease check this out for resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

This will erase all your settings

I just tried it and it worked as it should.

[designybjrs]

This worked! But now it's exporting the graphic as two separate files: one at 150dpi and one at 750px width. I'd like to export the graphic as ONE file, with both these specifications.

[Ton Frederiks]

You cannot set the pixel dimensions ánd the resolution at the same time.

If you want a certain amount of pixels, you need to set the resolution afterwards (without resampling) in another app like Photoshop.

[designybjrs]

Okay, thanks anyway!

[redsand209]

Previously, setting a scale (2x, 4x, 8x, etc) left the pixel dimensions the same but would increase resolution. That left things the same visual size when importing. Very annoying! So you would either manually fix all the resolutions to be consistent or you would reexport to different pixel dimensions. 

As of July 2024 I have found the feature to work as I originally expected. Which is to say I think in terms of scale as actual dimensions not resolution, and my files are now reflecting that. This may have been a recent update but I cannot find any documentation.