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Asset Export not exporting to scale (bug with new update??)

Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Ever since updating Illlustrator, I've found that, when I export using Asset Export, the resulting files are not the scale I specified. Instead, they export as the size they are on the artboard.

 

For example: I created a graphic that fills a 2000px artboard. I exported the graphic using Asset Export and specified 750px width. Instead, it exports at 2000px width.

 

Huge pain when exporting graphics for a website!!

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Bug , Import and export

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correct answers 1 Correct answer

Community Expert , Dec 13, 2023 Dec 13, 2023

PLease check this out for resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

This will erase all your settings

 

I just tried it and it worked as it should.

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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Please show screenshots of how everything is set up.

Did you already reboot the computer? Reset the preferences?

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Screenshot attached! I did try restarting my computer. How would I go about resetting the preferences?

 

Screen Shot 2023-12-13 at 7.20.31 PM.png

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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PLease check this out for resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

This will erase all your settings

 

I just tried it and it worked as it should.

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Community Beginner ,
Dec 14, 2023 Dec 14, 2023

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This worked! But now it's exporting the graphic as two separate files: one at 150dpi and one at 750px width. I'd like to export the graphic as ONE file, with both these specifications.

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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You cannot set the pixel dimensions ánd the resolution at the same time.

If you want a certain amount of pixels, you need to set the resolution afterwards (without resampling) in another app like Photoshop.

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Community Beginner ,
Dec 14, 2023 Dec 14, 2023

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Okay, thanks anyway!

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