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Auto Escape the tab when changing File name on Saving

Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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When I want to save my current file with the new name, I chose File->Save As and a tab will come up to Save the file. Normally, all the name has been chosen and if I want to keep the same name at the beginning and add on a few texts (for sample V1 or V2...) I just need to press Arrow Left or Right on the keyboard to do that.

But after I upgrade new MacOS Ventura 13.1, whenever I press one of the Arrows (even up & down) the tab suddenly closes and I have to do the saving steps again and try to avoid the arrow keyboards.

I'm using iMac 2019 5k, Adobe illustrator 26.3.1 ver & MacOS Ventura 13.1.

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correct answers 1 Correct answer

Community Beginner , Jan 03, 2023 Jan 03, 2023

Hi all,

 

This bug has been fixed after I updated the newest Ai version 27.1.1

 

Thanks for your support.

 

Cheer!

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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This may be for someone who is Mac based to test for you and look into a bit more but in the mean time have you tried clearing/resetting your preferences at all?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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I did and it didn't work...
Both Clearing & Resetting my preferences

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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It doesn't work, even after restarting the computer too.

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Updating 30 Dec:
This bug doesn't show up when the "Save to Creative Cloud" tab, it's only show Save As, Save As Copy, Export tab.

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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Contact Customer Care and have them take a look into your system: https://helpx.adobe.com/contact.html

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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quote

I'm using iMac 2019 5k, Adobe illustrator 26.3.1 ver & MacOS Ventura 13.1.

By @fantachiro

 

I often use the arrow keys in the Save As dialog box the same way you do, so I tried it on a similar Mac…Intel CPU, Retina display, macOS Ventura 13.1. The arrow keys worked fine on my Mac as shown in the demo below, so there might be something interfering at the system level on your Mac. For example, is the Mac running any non-Apple software that modifies keyboard shortcuts or alters the Open/Save dialog box?

 

The versions I used are shown at the beginning of the demo below. I used the latest Illustrator 27.1.1, but I also tried 26 and it worked fine. Because you said you are running Illustrator 26.3.1, have you tried version 27 to see if it’s any better?

 

Also, is the problem happening only in Illustrator, or in other applications too?

 

Illustrator Save As arrow key macOS 13.1.gif

 

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hi all,

 

This bug has been fixed after I updated the newest Ai version 27.1.1

 

Thanks for your support.

 

Cheer!

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