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Ayuda para resolver error illustrator

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hola! Cuando estoy usando illustrator  de la nada comienza tildarse y aparecen unos pixeles negros y verdes. 

Alguien sabe por que es ? Y como puedo resolverlo ? 

Ya intente eliminándolos y volviendo a instalar, también reinicie el equipo, pero sigue pasando

16233124784731665796100929290905.jpg

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Bug , Draw and design , Tools

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Do you see the similar behavior when you disable GPU Performance under Preferences > Performance?

 

Also, let us know you have OS & GPU updated to the latest version. This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Oct 03, 2022 Oct 03, 2022

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hola tengo el mismo problema ue describis , queria saber si lo as podido resolver y como???

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hello @fernanda paviolo,

 

Sorry to hear about this experience. I would request you try updating the GPU drivers on your computer and then relaunching Illustrator to check if it helps.

 

If it does not, or if you are using a mac, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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