Ayuda

New Here ,
May 17, 2022 May 17, 2022

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Buenas, mi problema es que cuando abró illustrator no me aparecen los trabajos que hice anteriormente. Ayuda, gracias.

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Bug , Draw and design , Feature request , How to , Import and export , Performance , Print and publish , Sync and storage , Third party plugins , Tools , Type

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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Hi Giovanni,

have you tried to reset your Adobe Illustrator preferences?

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hello @giovanni24498067opav,

 

Sorry to hear about this experience. I hope the steps shared by Gian helped resolve the problem. If not, kindly try these steps and share your observations with us:

  • Close all Adobe applications
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the extensions folder to extensions.old in the following location:
    /Library/Application Support/Adobe/UXP
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

 

Please update this thread if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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Hi. Please check if you have checked "Show the Home screen when no documents are open" on preferences.

Screen Shot 2022-05-18 at 11.53.12 AM.png

 

 

Marlon Ceballos.

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