Background color change after export in Illustrator CC 2018

[Bryan_Chuah]

1. There's a problem with Illustrator CC 2018, before I export from Illustrator file to JPEG file, I have set my Ai file to grey color background but after I export (after save) to JPEG file it became white background. I had tried both RGB & CYMK color mode and it's still the same after being export it became white color background, before that is grey color. I changed the color using the document setup option. Anyone know how to solve it?

[John Waller]

Moved from Community Help forum.

[Bryan_Chuah]

Hi John! Sorry that I don't understand what you are talking about. Can you say it in details way? Thanks for your reply! 😄🙏🏻

[Monika Gause]

Please tell us the details:

which grey exactly?

which document color mode?

which color mode do you export to?

do you use color monagement?

How do you measure color in the JPG and which color exactly is it? Does it only look white or is it white?

How exactly do you export? WHich function?

[Bryan_Chuah]

Hi there, thanks for your replied! I've already change the topic in details. 

[Ton Frederiks · Accepted solution]

Add an object filled with grey below your design.

The background color in Document Setup is just there to simulate a paper color.

[Bryan_Chuah]

Thank you! I solve it with your solution already! 😄

[Ton Frederiks]

Good to hear that helped.

[Bryan_Chuah]

Thank you everyone for your kind comment! I already solve it!

[john23269786fgrj]

How did you solve it? I run into this issue and it's irritating. 

[Ton Frederiks]

See the answer above that helped Bryan_Chuah

[john23269786fgrj]

Thanks. I was able to figure it out. 😆 so confusing. 

[Ton Frederiks]

It can be confusing, good to hear you figured it out.