Background color change after export in Illustrator CC 2018

New Here ,
Dec 07, 2019 Dec 07, 2019

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  1. There's a problem with Illustrator CC 2018, before I export from Illustrator file to JPEG file, I have set my Ai file to grey color background but after I export (after save) to JPEG file it became white background. I had tried both RGB & CYMK color mode and it's still the same after being export it became white color background, before that is grey color. I changed the color using the document setup option. Anyone know how to solve it?CADCE077-25C1-4E91-937D-8E0CC779F08A.jpeg
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correct answers 1 Correct answer

Adobe Community Professional , Dec 08, 2019 Dec 08, 2019
Add an object filled with grey below your design. The background color in Document Setup is just there to simulate a paper color.

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Adobe Community Professional ,
Dec 07, 2019 Dec 07, 2019

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Moved from Community Help forum.

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Hi John! Sorry that I don't understand what you are talking about. Can you say it in details way? Thanks for your reply! 😄🙏🏻

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Adobe Community Professional ,
Dec 08, 2019 Dec 08, 2019

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Please tell us the details:

which grey exactly?

which document color mode?

which color mode do you export to?

do you use color monagement?

How do you measure color in the JPG and which color exactly is it? Does it only look white or is it white?

How exactly do you export? WHich function?

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Hi there, thanks for your replied! I've already change the topic in details. 

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Adobe Community Professional ,
Dec 08, 2019 Dec 08, 2019

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Add an object filled with grey below your design.

The background color in Document Setup is just there to simulate a paper color.

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New Here ,
Dec 13, 2019 Dec 13, 2019

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Thank you! I solve it with your solution already! 😄

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Adobe Community Professional ,
Dec 13, 2019 Dec 13, 2019

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Good to hear that helped.

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New Here ,
Dec 13, 2019 Dec 13, 2019

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Thank you everyone for your kind comment! I already solve it!

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New Here ,
Feb 21, 2022 Feb 21, 2022

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How did you solve it? I run into this issue and it's irritating. 

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Adobe Community Professional ,
Feb 21, 2022 Feb 21, 2022

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See the answer above that helped Bryan_Chuah

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New Here ,
Feb 21, 2022 Feb 21, 2022

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Thanks. I was able to figure it out. 😆 so confusing. 

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Adobe Community Professional ,
Feb 21, 2022 Feb 21, 2022

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It can be confusing, good to hear you figured it out.

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