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Battery dies and illustrator crashes

New Here ,
Mar 18, 2024 Mar 18, 2024

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It has happened to me twice now since the latest update that my computer battery has died, and when I restart it I find Illustrator has crashed.

My work that was unsaved (onto my computer, not cloud) has not been retrievable. 

Has anyone else had similar issues ?

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Bug , Performance

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Adobe
Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello @Dejan36149207z1bk,

We understand that encountering crashes while using Illustrator can be frustrating, especially if it results in data loss. Would you mind confirming if the laptop initiated Sleep when the battery was drained? If yes, you may try the suggestions shared here (https://adobe.ly/49VbOeR) to check if it helps?

Also, we would advise saving your work as a Cloud Document (https://adobe.ly/3wVvmkx) or having multiple copies of your active project to avoid such circumstances in the future.


Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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New Here ,
Mar 18, 2024 Mar 18, 2024

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How do I save a drawing to Adobe Cloud once it has been saved on
my computer?

--
*Clare Brass*
Chief Product Officer

E: clare@getmoree.com
M: +44 (0) 7773768184
L: linkedin.com/in/clarebrass
W: www.getmoree.com

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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LATEST

These crashes have been reported recently.

First of all: it's not a good practice to let your battery run into the red areas. Your battery will thank you for not doing it.

 

But: I have to admit that I'm guilty of this as well. Only: my computer then doesn't crash, so it looks like your system might play a role in this as well.

 

Crashing without having your file saved can lead to file loss. The reason for the crash doesn't matter and there is no  function in any system or application software that can prevent file loss. Trust me, I've been there. I won't hold my breath for it. 

If you want to keep your files, do always save them. 

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