Bitmap Images Moves Around When Rasterizing In Photoshop

[Andre32851179z4ag]

I've been having a problem recently when I place a bitmap image on a page save it (save as illustrator file), then open said illustrator file in Photoshop to rasterize it, it jumps (moves) half way or sometimes all the way of the page. When I open said illustrator file again in illustrator and re save it (save as illustrator file), take it then into photoshop rasterize it, it then is in the right position. Has anyone ever experianced this and if so, how did you fix it?

[Ton Frederiks]

What happens if you skip the Photoshop step and rasterize in Illustrator?

[Andre32851179z4ag]

Good day Ton, I have to supply the Printers a Tiff file. So a better exsample would be I step up a 150x300mm size tiff/pdf onto a 2500x1250mm sheet. Add my fiducials on one layer, add my cut lines on a second layer and on the last layer I have my stepped up artwork. I switch of my cut layer (as we don't want that showing up on the print) and save the file as a Illustrator file. I then take it into photoshop and rasterize it, flatten and save as tiff for the printers. The saving as Tiff allows us to do a last double check that file is set to CMYK, image quality is good and sizes are correct.

I recently got a new PC and all programes were reinstalled fresh. The problem only started happening from Saturday.

[Andre32851179z4ag]

This is what it looks like the first time I try and rasterize the file in photoshop:

This is what the file looks like in Illustrator:

This is my save settings:

 
This is what the file looks like in photoshop after I re save the file:

 

[Abhishek Rao]

Hi @Andre32851179z4ag,

Thanks for sharing all the details and screenshots. If the issue is still happening, please share an affected sample file, so we can test it on our end. Could you also confirm the exact version of Illustrator you're using and your operating system details? Since this started after moving to a new PC, try resetting Illustrator preferences once using the steps here: https://adobe.ly/3VWEO0r. You can also test by exporting the TIFF directly from Illustrator to see if the artwork stays in the correct position.

Let me know how it goes.

Abhishek

[Andre32851179z4ag]

Good day Abhishek,

here is a file I just did.
System info: Microsoft Windows 11 Pro Version 10.0.26100 Build 26100

Illustrator Version 29.8.2

I used the exporting as a tiff directly from illustrator and the position was correct. I still need to take it to Photoshop to flatten the tiff (the rip software does not process layered tiffs correctly).
https://we.tl/t-a1sTP0h9Ge

[Anubhav M]

Hello @Andre32851179z4ag,

Thanks for sharing the file. It seems the link has expired. Could you reshare the link so we can check the file on our end?

Looking forward to hearing from you.
Anubhav

[Andre32851179z4ag]

Hey Anubhav,

Here is the link again: https://we.tl/t-FOiZ6fHWVH

[Anubhav M]

Hello @Andre32851179z4ag,

Sorry for the delayed response. I have sent you a DM. Please check.

Anubhav