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Black artifact above graphic designs

Explorer ,
Apr 03, 2024 Apr 03, 2024

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I have a strange artifact in Illustrator . (The program versions 2023 and 2024 are affected)
In Illustrator there is a black area lying above the graphic. It changes it's dimensions when I move the grafik or the work surface (sometimes it is larger or smaller).
I restartet the computer, updated Illustrator, and used serveral different files. No changes.
This problem does not exist in other programs - 3D rendering also works perfectly.

Any ideas or a simular problem?

--
In Illustrator 2024 liegt seit neustem eine schwarze Fläche liegt über meinen Grafiken.

Sie verändert sich, ist mal größer oder kleiner, wenn ich das die Arbeitsfläche oder die Grafik verschiebe.
Ich haben diverse Dateien ausprobiert, auch ein Update und ein Neustart des PCs haben keine Änderung gebracht. Das Phänomen ist auch in der Version Illustrator 2023 vorhanden
In anderen Programmen besteht dieses Problem nicht - auch 3D-Rendering funktioniert tadellos.

Hat jemand eine Idee was die Ursache sein könnte?

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Adobe
Community Expert ,
Apr 03, 2024 Apr 03, 2024

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Illustrator does not like your graphic card or its driver. Can you check if there is an update to the driver available?

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Explorer ,
Apr 04, 2024 Apr 04, 2024

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Dear Monika,
Illustrator "liked" my graphic card the day before yesterday 😉
The computer ist brandnew (3 month) and there are no new updates to the graphic driver yet, I checked again this morning.

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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Please contact Customer Care. They can login to your system.

https://helpx.adobe.com/contact.html 

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