Black blank screen when opening Illustrator

[Maya5743]

This is all  that appears on my screen when I open my Illustrator app on my Macbook. 

These are the settings. 

Much help would be appreciated. 

[HARSHIKA_VERMA]

Hi @Maya5743,

I'm sorry to hear you are getting a blank screen while opening Illustrator. Would you mind telling us the version of Illustrator installed on your machine? We have a recent release (29.5). Please try signing out of Illustrator and the Creative Cloud Desktop app, restarting the machine, and launching Illustrator from the Creative Cloud Desktop app after signing in.

Let us know if that helps.

Thanks,

Harshika

[Maya5743 · Accepted solution]

Thank you for your response, I didn't realize there was an update and updated to the latest version through Creative Cloud. Thank you both for your help!

[Bill Silbert]

Did this start happening after an upgrade to either your version of Illustrator or your operating system? Try resetting your Illustrator preferences. This will restore the program to its defaults and hopefully fix the issue.

To reset preferences on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. 

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">