Black screen illustrator

[Rose23514401x3gn]

In illustrator when i try to make a new artboard or even open old projects a black screen with some white pixelations show up for me instead of an empty workspace or my files. Windows PC 16 ram etc.

[gianvitulano]

Hi Rose,

are you using the latest version of Adobe Illustrator?

[marliton]

Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

Also, check if your computer meets the minimum requirements: https://helpx.adobe.com/illustrator/system-requirements.html

[Anshul_Saini]

Hi @Rose23514401x3gn,

Sorry to hear about the trouble you are facing. In addition to @marliton suggestion, you may also try the following steps and let us know how it goes:

• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the extensions folder to extensions.old in the following location:
  C:\Program Files\Common Files\Adobe\UXP
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

I will be looking forward to your response.

Regards,

Anshul Saini