Blank dark screen when opening a new file on illustrator

Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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Hello everyone, hope you can help........I open illustrator from the cloud and click new. Nothing happens only a dark screen.

I have tried to uninstall and reinstall but still nothing. I have also tried to open open illustrator while holding down - alt/command + shift but still nothing.

Got lots of illustrations to produce on a tight timescale.

 

Many thanks in advance

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Adobe Community Professional ,
Mar 07, 2022 Mar 07, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

 

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Adobe Community Professional ,
Mar 07, 2022 Mar 07, 2022

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I would try to contact Adobe support:

Welcome to Adobe Customer Care! Need help?

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi @Garry Love,

 

Sorry to hear about the trouble you are facing. I would suggest you try the following steps and let us know how it goes:

  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Anshul_Saini_2-1647639477318.png

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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Thank you 😊 I will give it a try and let you know!

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