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Blank grey box when saving in Illustrator 28.2

New Here ,
Feb 21, 2024 Feb 21, 2024

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I am getting a blank grey box when saving in AI 28.2, and am unable to save.

The same happens when I try to link a file.

 

Any work arounds or fixes available?

 

Thanks!

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Adobe
Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hello @robp48232539,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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