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Hello @robp48232539,
We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:
- Close all Adobe applications.
- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
- Relaunch Illustrator
Looking forward to hearing from you.
Thanks,
Anubhav
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Hi, i dont get how closing adobe will help when i have unsaved work. you are saying that this on going problem for alot of people will result in a lot of people losing work? also, Illustrator - specifically illustrator, has hanging and force quitting too many times in the past few months.
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Hello @gaiusg71457247,
Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Illustrator and screenshots of the problem, so we can investigate this further?
Looking forward to hearing from you.
Thanks,
Anubhav
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Does "Save a copy" work? If so, use that as a workaround to get your artwork saved.
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Hi there,
We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.
Regards,
Srishti