Blank PNG Exports

New Here ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Has been going on before this latest update.  I have a handful of AI files and I cannoy export them as PNGs.  I've tried resetting preferences/reinstalling, using and not using the Artboard checkbox during export, etc.  The resulting export is just a blank file.  JPG and other export types work fine.  What info can I provide to help troubleshoot?

 

Thanks.

TOPICS
Import and export

Views

219

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

You could provide an example Illustrator file that has the problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

This is happening to me also!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

LATEST

There was a bug a few months ago from that update, where all png exports were set to transparent indexed color mode. Open the png in Photoshop and change the color mode to RGB, then save. Does that resolve the issue?

 

What AI version are you using?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines