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Bug affichage image à l'ouverture d'Illustrator

New Here ,
Apr 15, 2024 Apr 15, 2024

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Bonjour, nous sommes plusieurs utilisateurs a avoir le même problème ( aléatoire, on va dire 1 fois sur trois ).

Tout les postes ont la même version d'Illustrator, le même OS ( Mac) et travaillent sur des fichiers sur leurs bureaux respectifs.

Lorsqu'on ouvre un fichier, quel qu'il soit, des images s'affichent "par dessus" (parfois une dizaine) le document Illustrator et ce sont souvent des images qui n'ont même rien à voir avec le doc en question. Alors il faut trier et perdre du temps a les fermer une à une . C'est extremement chronophage et nous n'avons trouver aucune modififaction de cause à effet puisque les utilisateurs utilisent comme d'habitude leurs logiciels.Bien entendu, on a beau enregistrer les fichiers une fois "nettoyés" de leurs images "fantômes", ça reviens systématiquement...

Merci de votre aide !

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Adobe
Community Expert ,
Apr 15, 2024 Apr 15, 2024

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Which Mac OS is it?

Are you opening the files from loal drives?

Is there a doument management system involved?

Did you already reset the Illustrator preferences?

 

Are you working from local or is this a remote access?

You are rebooting the computers rehularly?

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New Here ,
Apr 15, 2024 Apr 15, 2024

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Thankx for your response!

 

Which Mac OS is it?   The last Ventura and the last Sonoma

Are you opening the files from loal drives? Yes and it s the same issue from the servers

Is there a doument management system involved? No

Did you already reset the Illustrator preferences? Yes, on some of them

 

Are you working from local or is this a remote access? Local

You are rebooting the computers rehularly? Yes

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hello @Toto250,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, details about your workflow, a public link to a sample file after uploading to Dropbox/Google Drive/etc., and a screen recording of the problem (https://adobe.ly/442D74P), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Hello. All right I will prepare a doc and some more détails to you . Thank You!

 

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