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BUG illustrator mars 2023

New Here ,
Mar 22, 2023 Mar 22, 2023

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Bonjour,

Depuis plusieurs semaines, illustrator se ferme en cours d'utilisation très fréquemment -> ça devient impossible de travailler dans ces conditions.

Je le redémarre et il me propose le fichier de récupération. Je suis obligée d'enregistrer en permanence et donc par moment, je perds les dernières étapes de mon travail.

J'ai la dernière mise à jour installée (ça a commencé avec la précédente) : 27.3.1.

Quelle solution (autre que faire ou chercher une mise à jour) est possible ? 

Merci pour toute aide 🙂

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hello @SYLVIE F,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

...

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Adobe
Community Expert ,
Mar 22, 2023 Mar 22, 2023

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Which system are you using?

Where do you save yoiur files?

Did you already reset the preferences? (this will erase your settings)

 

Can you please tell us about your hardware?

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Merci Monica pour ta réponse

j'utilise Windows 10 famille - RAm 16 Go - Intel Core i7 10875H CPU @2.30GHz

les fichiers sont enregistrés sur C

Et oui toutes mes préférences ont disparu, j'ai du les remettre

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hello @SYLVIE F,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Bonjour,

Désolée, je n'ai pas fait le crash report et pour l'instant le problème semble résolu. Après différents tests, j'ai modifié le driver de ma tablette Wacom comme indiqué dans votre mail.

Si illustrator plante à nouveau, je penserai à suivre la procédure pour envoyer et récupérer les infos.

Merci pour votre aide.

J'espère que ce problème de driver sera éradiqué lors d'une prochaine mise à jour. Tout mon ordinateur est à jour sauf ma tablette miantenant.

Bonne journée,

Thanks 🙂

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