bug Illustrator

New Here ,
Nov 25, 2021 Nov 25, 2021

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Quando abro o illustrator a partir de ficheiros e abrir o programa normal ele encrava e aparece a janela " nao responde". Ja tentei as versoes disponibilizadas no adobe cloud e mesmo assim contigua igual. 

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Bug, How to

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

    • Please confirm the exact version of Illustrator and OS installed on your machine currently
    • Does it crash while opening on a specific file?
    • Could you please share a sample file with us?
    • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try the steps shared on this community page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344). Additionally, you may try running the app in Safe Mode  (MacWindows) & Root/ Hidden Admin account (MacWindows) to check if it is crashing there as well or not.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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