Bug with the saving window

Community Beginner ,
Sep 17, 2022 Sep 17, 2022

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Hi,

Mac mini m1 os Monterey 12.6 / AI 26.5

 

Since the last update, i have a problem with the "saving option" window, it always appear on the outside left of my screen, i have only one monitor on my mac. I have the same problem on my iMac (monterey and AI 26.5)

 

Thank you for your help.

 

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Draw and design , Feature request

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correct answers 1 Correct answer

Adobe Employee , Sep 27, 2022 Sep 27, 2022

Hello @matahiv24025917,

 

Thanks for confirming that, and sorry for the late response. 

We are sorry for the trouble. I can replicate this issue with Illustrator v26.5 on my MacBook Pro M1 Max running macOS v12.6. I have logged a bug with the product team, and they will be investigating the issue.


Would you mind upvoting this UserVoice and adding your comments there? Doing this will help us prioritize this problem, and you will keep getting all the related updates.

 

Regards,

Anubhav

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Do you perhaps have spaces set up on your Mac? Or any other desktop/Finder modification?

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Thank you for your help, but i don't have any other desktop on both Mac, i have the same screen settings and desktop setup since a few years without any problem on Illustrator or any others Adobe software. Thank you 🙂

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hello matahiv24025917,

 

Sorry to hear about this experience. I would request you try changing the Display Settings for Resolution and Scaling to the defaults and relaunching Illustrator to check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.


Thanks,
Anubhav

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Hello Anubhav,

 

Thank you for your help, ok i'll try it and will let you know.

However i have a 404 error on the resetting illustrator's pref link.

Thank you again.

 

Tkx

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Hello,

 

1- Changing the display setting : My setting is already in default mode

2- Resetting Illustrator preferences : Delete "Adobe Illustrator 26 Settings" and relaunching Illustrator

 

After those method, i have the same problem 😞

 

Thank you for your help

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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Hello @matahiv24025917,

 

Thanks for confirming that, and sorry for the late response. 

We are sorry for the trouble. I can replicate this issue with Illustrator v26.5 on my MacBook Pro M1 Max running macOS v12.6. I have logged a bug with the product team, and they will be investigating the issue.


Would you mind upvoting this UserVoice and adding your comments there? Doing this will help us prioritize this problem, and you will keep getting all the related updates.

 

Regards,

Anubhav

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