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Recent update of adobe illustrator CC has some bug. It shows not responding and freezes while creating any artwork. This issue is occuring on Dell Xps 17 9700. ( 2020 models ). Hope it should be fixed soon.
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There are more expectations for that:
- Try to disable the GPU Performance from Edit> Preferences > Performance.
- Try to disable your antivirus or firewall and relaunch your app.
or you can contact the Customer Care:
http://helpx.adobe.com/contact.html
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It does the same issue again. Not working.
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Hi there,
Sorry about the trouble. Could you please share a few more details like:
We are here to help. We just need more information.
Regards,
Anshul Saini
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It happens basically with the texture files applied to the vector artwork. Illustrator version is 26.0.1.
I have Dell xps 17 9700 with the nvidia gpu 1650 Ti.
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I have 1 tb ssd built in. saved document. It freezes while we work on texture rendering and resising on the artwork created.
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Thanks for sharing the details. I would request you to share a small video demonstrating the issue. It would be really helpful for us to understand your issue & workflow, and we can assist you accordingly.
Regards,
Anshul Saini