Bug

Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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Recent update of adobe illustrator CC has some bug. It shows not responding and freezes while creating any artwork. This issue is occuring on Dell Xps 17 9700. ( 2020 models ). Hope it should be fixed soon.  

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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There are more expectations for that:
- Try to disable the GPU Performance from Edit> Preferences > Performance.
- Try to disable your antivirus or firewall and relaunch your app.

or you can contact the Customer Care:
http://helpx.adobe.com/contact.html

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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It does the same issue again. Not working.

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • The exact version OS & Illustrator
  • Is this happening while working on a specific file? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Is this happening with both old & new documents?
  • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Does turning off the internet help resolve the issue?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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It happens basically with the texture files applied to the vector artwork. Illustrator version is 26.0.1.

 

I have Dell xps 17 9700 with the nvidia gpu 1650 Ti. 

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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I have 1 tb ssd built in. saved document. It freezes while we work on texture rendering and resising on the artwork created.

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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Thanks for sharing the details. I would request you to share a small video demonstrating the issue. It would be really helpful for us to understand your issue & workflow, and we can assist you accordingly.

 

Regards,

Anshul Saini

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