Bug

New Here ,
Jan 31, 2022 Jan 31, 2022

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Have recently updated illustrator to newest version 26.0.3 now Mac crashes. Using Big Sur 11.2.3. Is there a compatibility problem?

 

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Adobe Community Professional ,
Jan 31, 2022 Jan 31, 2022

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Did you reset the preferences when updating?

This is often a good idea. You can try if it helps by renaming the preferences folder, which is reversible.

 

Other reasons could be corrupt fonts and certain antivirus (Trend Micro has been named a few times in the forum)

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New Here ,
Jan 31, 2022 Jan 31, 2022

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No I didn't. Not sure I know what you mean. 
I did wonder if a file I was working had corrupted. I've stopped using that file. 

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Adobe Community Professional ,
Jan 31, 2022 Jan 31, 2022

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When updating you usually can choose to migrate or reset your preferences.

 

The preferences are in your user folder. Locate them and then rename that folder (Illustrator needs to closed for that). When you next launch Illustrator, it will create a new preferences folder.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If you don't know how to handle your computer, you can also contact Cutomer Care: https://helpx.adobe.com/contact.html

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New Here ,
Jan 31, 2022 Jan 31, 2022

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Ok thanks. I will check this out.

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