Can't cancel the illustrator trial...

Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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I've set up ilustrator for trial, now adobe account shows that I have it in my plan, I didn't pay for it and it wants to charge me 36,89 € even though I'm not using it after the trial period. 

 

Can't change the play because it says that there was no payment first. Please help me or tell me where to write an email to for help.

 

regards

Lukasz

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Bug , How to

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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Lukassz,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

You can also ask in this forum, Account, Payment, & Plan:

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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But I can't find that chat 😞

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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and no phone number here in Poland

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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