We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Hello! This problem probably has a simple solution, but I can't find it! I can't change my keyboard increments. It's locked in at 18in and when I change the number and hit 'OK' I get that 'plonk' sound of doom that means it is not going to work and then it doesn't and when I open up the General settings box, it's set back at 18in.
I haven't seen this issue addressed before, and closing down and restarting didn't fix it. Help?
Did you try to reset you preferences?
Just reset them! And I'm still having the same problem. It's even still stuck at 18 inches. But thanks for the suggestion!
When you say "closing down and restarting" do you mean Illustrator or your computer? Most of the strangenesses I've encountered over the years have been fixed by one if not the other.
Copy link to clipboard
Mystery solved-- sort of. I needed to move something by a 24 inch increment. But this is impossible, because the increment limit is 18 inches. So my preferences weren't "stuck"—they can't be changed to the number I want. Womp, womp.