• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't click or open files from Recent Files on startup

Contributor ,
Sep 23, 2023 Sep 23, 2023

Copy link to clipboard

Copied

The list of files is there, but nothing happened when I clicked/double-clicked.

I must open the file from the menu File - Open recent files. It's been happening for several months.

I'm on Windows 11. The latest update for both the Windows and Illustrator.

Happening with Premiere and AfterEffects too.

Edit: It's like double-clicking it makes a little bit of movement, like dragging. Which is not, my cursor did not move even for one pixel.

TOPICS
Bug

Views

303

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 24, 2023 Sep 24, 2023

Copy link to clipboard

Copied

Have you tried doing a full unninstal/install on them? Also, have you tried moving either the programs or your saved files to a different drive or something like this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Sep 24, 2023 Sep 24, 2023

Copy link to clipboard

Copied

Thanks for the reply. Yes for both. It's more like the click is unresponsive, don't know why.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 24, 2023 Sep 24, 2023

Copy link to clipboard

Copied

It sounds possible that you have a file association problem. To make sure that all of your Illustrator files with the correct file extension suffix open correctly with Illustrator see: https://www.computerhope.com/issues/ch000572.htm.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

No, it is not. When I double-click the .ai (or other Adobe app) file from Explorer it always opens with the correct app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

Copy link to clipboard

Copied

LATEST

Hello @ananggadipa,

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/48Ey3Vo), so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines