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Can't click or open files from Recent Files on startup

Contributor ,
Sep 23, 2023 Sep 23, 2023

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The list of files is there, but nothing happened when I clicked/double-clicked.

I must open the file from the menu File - Open recent files. It's been happening for several months.

I'm on Windows 11. The latest update for both the Windows and Illustrator.

Happening with Premiere and AfterEffects too.

Edit: It's like double-clicking it makes a little bit of movement, like dragging. Which is not, my cursor did not move even for one pixel.

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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Have you tried doing a full unninstal/install on them? Also, have you tried moving either the programs or your saved files to a different drive or something like this?

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Contributor ,
Sep 24, 2023 Sep 24, 2023

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Thanks for the reply. Yes for both. It's more like the click is unresponsive, don't know why.

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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It sounds possible that you have a file association problem. To make sure that all of your Illustrator files with the correct file extension suffix open correctly with Illustrator see: https://www.computerhope.com/issues/ch000572.htm.

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Contributor ,
Sep 25, 2023 Sep 25, 2023

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No, it is not. When I double-click the .ai (or other Adobe app) file from Explorer it always opens with the correct app.

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hello @ananggadipa,

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/48Ey3Vo), so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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