Can't close Illustrator

[Cristina ParcoPan]

Sometimes I am unable to close Illustrator and I must use Windows kill command to close it otherwise Windows can shutdown and poweroff the PC. 

How can I solve this issue ?
I have Illustrator version 29.4 (64 bit) on Windows 11 (24H2) on HP workstation Z2 G9.

Thank you in advance

Cristina

[Anubhav M]

Hello @Cristina ParcoPan,

Could you check if the problem persists if you run Illustrator under a different administrator account (Windows)?
Also, check if you have any antivirus software running, temporarily disabling it and share your observations.

Looking forward to hearing from you.

Anubhav

[Cristina ParcoPan]

Hello @Anubhav M ,

thank you for your reply. 

I can't work with an administrator account, I only work with a normal user not administratro. May be this the problem ?

I have installed Kaspersky Endpoint Security as Antivirus Software. Do you know issue with it ?

Thank you and best regards

Cristina 

[Anubhav M]

Hello @Cristina ParcoPan,

Thanks for confirming. Sometimes, antivirus software can cause conflicts with user applications. Could you try temporarily disabling it or running  Illustrator under Safe Mode (Windows) and checking if it helps?

Looking forward to hearing from you.

Anubhav