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Can't close the Illustrator

New Here ,
Nov 13, 2021 Nov 13, 2021

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Every time I try to close the Illustrator there is an error showing up for me with a black or white screen, I try to delete it and download it again but this is didn't work for me. 

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Feature request

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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By "error showing up with a black or white screen", do you mean that there's no error message shown? If one is shown, please let us know.

What are your system specifications?

Try removing Illustrator and possible remnants via the 'Creative Cloud Cleaner tool', then reinstall it.

 

Also, make sure that your computer meets the minimum system requirements for Illustrator.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested above by @thatsmauri worked for you? If not, I would request you to share a few more details like:

  • OS and the exact version of Illustrator
  • Screenshot of the error
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try running the app in the Hidden Admin account (MacWindows) and see if you are able to close Illustrator without this error.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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