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Can't get into Illustrator

Engaged ,
Nov 11, 2021 Nov 11, 2021

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I can't open my Illustrator and I am getting an error message saying they can't verify my subscription status.  This has never happened before.  What can I do?  I am paying monthly for this and using Adobe Illlustrator 2020/

Opening Creative Cloud this is what I get:

adobe.jpg

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correct answers 1 Correct answer

Engaged , Nov 12, 2021 Nov 12, 2021
I got solved by using chat support.  Needed a patch.Thanks. 

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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Does this help?

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

If not, please don't hesitate to post tothis special forum https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install?page=1&sort=latest_repl...

 

Or contact Customer Care (weekend is nearing and you want this solved quickly)

https://helpx.adobe.com/contact.html

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Engaged ,
Nov 12, 2021 Nov 12, 2021

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Thank you.  I believe I know what is causing this.  I remembered that I recently changed my credit card info and it needs to be updated in Adobe.  I have been in Manage accounts and everywhere and I can't find a page where the card number can be changed.  If you could help me with this, I believe it would solve the problem.

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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I'm sorry, this is a public forum and we don't have access to customer accounts. Most of us aren't even staff.

 

In order to get this sorted please contact Customer Care: https://helpx.adobe.com/contact.html

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Engaged ,
Nov 12, 2021 Nov 12, 2021

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I got solved by using chat support.  Needed a patch.

Thanks. 

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