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Can't open a cloud file in Illustrator

New Here ,
Feb 13, 2025 Feb 13, 2025

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I'm trying to open a cloud document, it gives me this message. Document contains incompatible objects) This cloud document contains objects that are not compatible with the current Illustrator version. To open this document, use the version with which the document has been created. I've tried re-installing an older version of illustrator, updating it to the newest version, downloading the file directly from cloud (says it can't download it) and copying the file and opening it, nothing works. Yesterday it worked normally and then suddenly it stopped. This is a very important file for me, can you recover it? https://illustrator.adobe.com/id/urn:aaid:sc:EU:9518f838-6569-4790-92fd-0e5ba9d57531 this is the file

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Import and export , Sync and storage

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Adobe
Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Hello @adaptable_scientist8019,

Would you mind resharing the file after enabling the option to Save a Copy under Link Settings so I can try and check it on my end?

Looking forward to hearing from you.

 

Anubhav

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