Can't open Illustrator and keep no responding

New Here ,
Jun 08, 2022 Jun 08, 2022

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It's kind of urgent and need help.... I can't open or create any file in Illustrator which keep no responding....

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Adobe Community Professional ,
Jun 09, 2022 Jun 09, 2022

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Which version, which system?

Did you already rebbot the computer?

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hi @Robert24792889mjlb,

 

We are sorry for the trouble. Many macOS users in recent months have reported this issue, and it has been discovered the issue is with font cache & corrupt fonts.

 

I would suggest you try validating fonts and clearing the system font cache. Steps are shared in this help article (https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html).

 

Let us know how it goes. We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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