Can't open Illustrator and keep no responding

[Robert24792889mjlb]

It's kind of urgent and need help.... I can't open or create any file in Illustrator which keep no responding....

[Monika Gause]

Which version, which system?

Did you already rebbot the computer?

[Anshul_Saini · Accepted solution]

Hi @Robert24792889mjlb,

We are sorry for the trouble. Many macOS users in recent months have reported this issue, and it has been discovered the issue is with font cache & corrupt fonts.

I would suggest you try validating fonts and clearing the system font cache. Steps are shared in this help article (https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html).

Let us know how it goes. We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

Note: Marking correct for visibility.