Can't open more than one file at a time in Illustrator 25.4.1

Participant ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I'm using Illustrator CC 25.4.1, on an old Mac Pro running Mojave 10.14.6. My GPU is an Nvidia GTX 650, with 2 GB VRAM, and I have 48GB RAM. Lately, after years of success, I've been unable to open more than one Illustrator file at a time. That definitely queers the do. And, presumably because of the age of the computer (late 2012), I can't update the OS, and thus can't update the version of Illustrator. At least that' my presumption. When I try to update Illustrator or any other Adobe CC product, the update is listed as "Not compatible". So need to find a way around this problem. If I have to stay with AI version 25.4.1 or even drop back to an earlier version, fine. I just need something that works properly. Any Suggestions?

(note-I wrote a less-informative version of this post elsewhere in the forum) 

TOPICS
Bug , Draw and design , How to , Performance

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. I would request you to share a few more details like:

  • Does it hang, or does nothing happen when you try to open more than one file?
  • Is this happening with all the documents, old & new?
  • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

What size are the Illy docs you're trying to open? Do they have lots of placed files? Vector or pixel?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Here's the solution, Courtesy of Monika Gause:

https://helpx.adobe.com/contact.html

I still dn't know why the one-file-at-a-time-only phenomenon showed up, but because nothing I knew to try could fix it, I decided that my only recourse was to re-install a clean version of Illustrator. Ordinarily, that can't be done, but the above link took me to a CC page that saved the day. For those on computers that are too old to update out of Mojave to Big Sur, it is possible to re-install a fresh version of the application immediately preceding the update-in other words, my version of Illustrator, version 25.4.1, the last version that can run on Mojave.  I followed the instructions, installed AI anew, and it works fine. No problem opening multiple files at a time.  I still don't know why the problem appeared when it did, but it no longer matters.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

LATEST

Correction : Installing a clean version of Illustrator CAN be done ordinarily, but in my case, the newly-updated version was the only one available-I thought-and it was "non-compatible" with my system.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines