CAN'T OPEN NEW DOCUMENT

[Ali5FDC]

Since updating Illustrator to the latest version, I can no longer open a new document.

[Monika Gause]

Did you already reboot the computer and reset the preferences? 

The latter will erase your settings.

[Ali5FDC]

Yes, I did, but still the same issue I tried many ways to open new documents without any response from the program. The only way is to open an old document and then edit it.

[Anubhav M]

Hello @ali_Almasri,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and a screen recording/screenshots of the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav