Can't place items from Bridge into Illustrator

[graemew8513567]

The place function in Bridge works fine in all other CC Apps. When Illustrator is selected it switches to the App, but nothing happens.

Already tried resetting preferences in Illustrator and have emptied the cache in Bridge.

Illustrator version - 22.0.1

Bridge version - 8.0.1.282

Mac OS - 10.13.3

[c.pfaffenbichler]

Which file formats?

Does drag-and-drop work?

[graemew8513567]

All file formats.

Drag-and-drop works OK from Finder and Bridge, so I'm using that as a temporary workaround.

[c.pfaffenbichler]

Is the topmost Layer locked?

place from Bridge won't work on any layer but top

[graemew8513567]

No, tried turning them on, off, locked and unlocked with no change.

[Herbie22012266fjw7]

It's 2024 and it STILL does not work! 

[Anubhav M]

Hello @Herbie22012266fjw7,

We understand that encountering technical issues can be frustrating. I tried replicating this on my end but was unable to do so. Would you mind trying the following steps and checking if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XhK9RL)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/3VHqVUz)
• Relaunch Illustrator and Bridge

Looking forward to hearing from you.

Thanks,

Anubhav