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Can't save AI file on my PC - "unkown error"

New Here ,
Jun 16, 2022 Jun 16, 2022

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I've been working on my file and when I'm ready to save and extract I get this message: 

 

Doraliz24902129bas4_0-1655427469380.png

 

I've clicked on the link detailed in the box and followed all the steps and none of them work. 

Any idea how to get past this?

 

Thanks!!!

 

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Import and export

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Do your files have linked assets?

A similar thread came up a long time ago and removing linked assets fixed it- one of them was corrupted.

Another solution would be to reset your Illustrator preferences (hold Shift+Opt+Cmd before startup).

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Thanks for replying!

I'm new at this, how can I check linked assets?

I can't reset my illustrator as I can't save my work 😞

--
Doraliz

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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New Here ,
Aug 31, 2022 Aug 31, 2022

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I had the same issue, luckily I could figure it out wich an anomaly of the software could be. Nothing but a simple thing, nothing to do with deep preferences or some. I did not touch any of that so, always try to find something on what you draw. In my case, I filled an image with colour by accident. That little thing... I believe there are many others like this. Good luck.

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