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Hi There,
I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...
Things I've tried...
Bascially, I can't save anything - has anyone else seen this?
Cheers
Ben
I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out.
When this same issue happened to me, I was logged into the free account th
...Howdy!
I was having this problem too, but may have found a FIX!, though I don't know how or why it works. I change the document colour mode (RGB/CYMK) from whichever I am using then undo (so my file doesnt look whack) then save again and it works. Would love if someone who is having this problem could attempt this and verify.
Best,
e
Hi @Anshul_Saini and @Monika Gause It was none of the suggestions in this thread! I even completely uninstalled Illustrator and started again, same thing. Further research led me to a random comment on another forum mentioning Controlled Access Folders. I found them here: settings > updates & security > windows security > virus and threat protection > Ransomware protection > Manage ransomware protection > Controlled Access Folders with a little on/off button! The button was on... switched it of
...Hello - I was having the same issue. Could not save and got the error, "file not found." My fix was that I saved the file as a PDF first. Then saved as an AI file and it did not error.
Good luck!
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Bump.
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So no matter what you are trying to save and which name, you can't save it? And always that same error?
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Thanks Monika, that's correct. It still happens even if I quit, reopen, create a new doc and try to save it.
Will try another computer restart when I'm back at work later this morning.
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Same. Drives me crazy. This is my workaround, but it's always risky: Quit illustrator via the task manager. This will (most of the time) generate file recovery information. When I open illustrator again, I can save the recovered file.
Adobe pls fix this. Your prices are awfully steep considering you make your software worse and our work harder with every update.
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This worked for me, but was definitely a roll of the dice
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Thank you!
Same problem happened to me today and I was able to fix it with your great advice!
Thanks you very much 🙂
By the way, before I have quitted Illustrator via the task manager I've copied all of the content so if this won't work I will have a solution.
Thanks again 🙂
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I've had the same problem for some time, and while it is (sometimes) possible to save as another format (eps has been good) we should not have to do so. Saving as a native AI file or PDF should be obviuos and effective.
ADOBE: FIX your damn problems; it's wasting all our time and increasing frustration.
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This worked for me too. But Man I do not want to keep having to do this to save everything I design. This is awful. Thanks for the fix idea though.
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We are sorry for the trouble & delayed response. Would you mind confirming if this issue happing on Illustrator v27.0 or not? Also, have you tried other correct marked answers?
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini
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Yes this is happening on V27.0
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Sorry to hear about this. Would you mind confirming if you have tried the correct marked suggestion? Also, would you mind elaborating on the issue? When it happens, and what was the last action performed along with your system details?
We are here to help. We just need more info.
Thanks & Regards,
Anshul Saini
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thanks bro! for this advice
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Where are you trying to save?
Does the file or folder name contain any special characters?
Is it very long?
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The file name is Arches.ai
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Where are you saving? On a network?
Are there special characters in the folder names?
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No, the folder is text no characters. I had a file in the folder (on my hard drive) named arch.jpg, once I removed it from the folder I was able to save my AI file. Very odd.
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That really is odd, but great you could solve it.
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I just started having the same issue, both times it was with the first file I worked on after opening AI.
Terry
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Same thing just happened to me. I was able to save as an .svg first then I tried again as an .ai and it just suddenly worked.
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That just worked for me - thanks!
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Thanks @betsyg17920228 ! Saved my day 🙂
The only downside is that when you work with multiple layers you'll now have only one layer with your previously created layers as groups inside. You'll have to release these back to layers and rename all layers back to what you had again. A little more time-consuming, but works!
Hope this issue will be fixed soon.
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I know this is an older comment, but I just came across the post after needing an answer. Just wanted to let you know, @Stan de Wijs, if you have a project with a lot of layers that you don't want to have to rename--try creating a new project and saving that as .svg, then see if you can save the one you were working on and cared about as a .ai and skipping the .svg step. It worked for me; hopefullly it will work for others too!
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That saved my 2 days worth of work! Thanks @betsyg17920228