Can't save my files

[Lucca1101]

I can't save my files. Not even as a pdf or ai file. I can't export anythign either. i saw another post with the same error message saying they had too many tabs open, I only have one. i have followed all the trouble shooting steps but still can't seem to fix it.

[lambiloon]

Hi, one way is if it is allowing you to copy the files then copy them and paste them in photoshop as a smart object then it will reopen if you want to restart Ai...regards

[Monika Gause]

What kid of file are you trying to save?

And where are you trying to save?

You could try if turniong off "Save in background" helps you.

[Anshul_Saini]

Hi @Lucca1101,

We are sorry for the trouble. This was a known issue on v26.1 which later got fixed in v26.2.1, released in April. Please update the app to the latest to resolve the issue.

Please feel free to reach out If the issue persists. We'll try our best to help you out.

Thanks & Regards,

Anshul Saini

[Leslie24412384pqur]

It is not fixed. I didn't have any problems with it until the latest update. 
It shows up almost every day. I have to close everything without saving (as it doesn't let me) and quit Illustrator. Then open it again. It is making me work double. As most of the time I lose my progress. Please fix it ! 

[Anshul_Saini]

Hi @Leslie24412384pqur,

Sorry for the trouble & delayed response. Would you mind trying saving the file as an Illustrator Cloud document and seeing if that helps?

Also, you may try "Expand Appearance" the objects, changing fonts, or saving to PDF file format with the "Preserve Illustrator Editing capabilities" option checked.

If nothing works, you may revert to the previous version of Illustrator. If that doesn't help either, please share your email ID & contact details with me over the DM only.

We'll try our best to help you out.

Thanks & Regards,

Anshul Saini

[florades]

Hello! I'm experiencing the same, Can't save my files, unable to save or export. Only to close without saving. Can you help me please? Thank you. The app is already updated to last version.

[Monika Gause]

Did you check all your fonts for corruption?

Do you use font management?

Did you already reset the preferences?

What's in the files?

Which system and Illustrator version is it? We need version numbers.

[Anshul_Saini]

Hi @florades,

We're sorry for the trouble and delayed response. Many users have reported this, and we are unable to replicate the issue at our end. The product team has requested a live debug session to investigate the issue further. If you are still facing the issue, would you mind having a live debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and time between Mon- Fri over a private message.

To send a private message, click my profile picture and use the " Send a message" button.

I will be looking forward to your response.

Thanks & Regards,
Anshul Saini