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can't save or export AI artwork

Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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I have 2 new artwork that I can't save or export or anything. I'm trying to close AI, but then it asks me if I want to save first so as not to loose it, but when I click save, nothing happens. One artwork is a copy of the other (copy/paste). Please help!

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the AI forum so that proper help can be offered.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Please tell us your version and system.

Can you try and turn off "Save in background" in the preferences?

What exactly happens when you save? Do you just hit Cmd+S (Ctrl+S)?

And what happens then?

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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my adobe illustrator is 26.5, I use a Macbook air. I cant find the "save in background"in preferences or in help

 

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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when i hit cmd+s nothing happens. neither when I open file and click save, save as, export... nothing happens. it is also still titled üntitled"

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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i have no problems with other artworks

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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So just this file?

And you already copied it to a new file because it didn't save?

 

What's in the file? We are interested in features you used.

You can try and copy parts of it to new files and then see if it saves.

 

"Save in background" is in Preferences > File handling.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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yes just this file.

yes i tried copying the whole thing to another file and it didn't save.

Now I have tried copying only one element at a time, and none of the elements save.

Many of these elements where from another file that saved normally.

The elements are text, squares etc from AI, JPEG and ping images and icons downloaded from stock. Just seemingly normal elements.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Can you show how they look in the layers panel? 

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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like this?

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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@Lin25914642cpoj  schrieb:

like this?


Yes, but the names of the layers need to be shown as well.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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@Monika Gause you thinking invalid character in the layer names perhaps?

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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it is not letting me see the names, only three dots or the first letter on some of them

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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@kevin stohlmeyer  schrieb:

@Monika Gause you thinking invalid character in the layer names perhaps?


 

Nope, but that is a good idea.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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however I did manage to export the selection as assets, but that is the only thing it has let me do

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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I disabled save in background, and nothing changed. It is still giving the same problems.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Have you added Illustrator to Mac OS System Preferences/Security and Privacy/Full Disk Access?

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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how can I check if I have and do it if I haven't and should?

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Go to Apple System Preferences/Security and Privacy.

Click the Full Disk Access from the list on the left.

See if Illustrator is in the window on the right.

Click the Plus sign to add it to the list.

kevinstohlmeyer_0-1663277629328.png

 

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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AI doesnt even appear there. Only com.adobe.acc.installer.v2

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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You have to add it using the plus sign at the bottom of that window.

Then Quit and relaunch Illustrator and see if the save issue persists.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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dont I risk loosing the artwork? since it doesn't late me save it or name it?

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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You will. It requires you to relaunch Illustrator but I dont see any other way. I thought you were able to create a copy as Assets.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Based on your screenshot you will need to click the padlock icon to unlock so you can add it.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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yes, it tells me to quit adobe first for it to be able to add it

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