Can't save or export files from any Adobe app since updating Mac OS to Monterey 12.0.01

New Here ,
Nov 04, 2021 Nov 04, 2021

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Since updating my OS last night, today i only get these blank dialog boxes when i try to "Save As" or export from Illustrator, Photoshop or InDesign (and that's IF i get ANY box at all.) How on earth can i fix this?? It is debilitating.

Screen Shot 2021-11-04 at 11.58.42 AM.pngScreen Shot 2021-11-04 at 12.50.47 PM.png

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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1 - make sure that your programs are compatible with that new operating system by checking for updates

 

2 - revert to your previous operating system until Adobe says programs are compatible

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Monterey has some serious issues purely on its own.

It has memory leaks

It has issues with USB hubs.

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi all,

 

Sorry about this trouble. I assume you are using a sidecar. This issue has been reported with multiple apps on macOS Monterey with an external monitor & sidecar. We're currently investigating this issue. Please stay tuned for the updates.

 

As a workaround, you may try one of these options:

  • Disconnect sidecar and run the app on the primary Mac screen.
  • Change primary monitor from System Preferences (Display) and then restore the settings to the original. Steps are shared here. (If you are using an external monitor)
  • If that doesn't help,  we would suggest disconnecting the external monitors.

 

If these workarounds don't work, then you may try the following steps and let us know how it goes:

  1.  Close all Adobe applications.
    • Go to the following locations
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
    • Launch Illustrator from the Creative Cloud.
  2.  Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
    If that doesn't help, rename the UXP folders to UXP.old in the following locations:
    /Library/Application Support/Adobe/
    ~/Library/Application Support/Adobe/
  3. If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

     

    We'll be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Thank you. With the help of my company's IT department, we found a workaround (disconnecting from my external monitors while using Adobe apps) that will suffice until the issue is fixed. It's not ideal, but easier and more convenient than his other solution, which would basically involve a factory reset and reverting to a previous OS. No time for that right now. Changing my monitor settings to make my laptop screen the primary display also helped.

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New Here ,
Nov 08, 2021 Nov 08, 2021

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tengo el mismo problema y probe las soluciones pero la ventana de esportar/guardar queda en gris como en las fotos

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi all,

 

Sorry about this trouble. This issue has been reported with multiple apps on macOS Monterey. We're currently investigating this issue.

 

As a workaround, you may try one of these options:

  • Change primary monitor from System Preferences (Display) and then restore the settings to the original. Steps are shared here.
  • If that doesn't help, we would suggest disconnecting the external monitor(s) or iPad (Side Car).

 

Regards,

Anshul Saini

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