Can't save the illustration. You do not have enough access privileges. ID: -5000

[jtparham13]

Getting this error message in Illustrator now after CC updates and Mac OS Update.

Adobe AI Version. 26.2.1

Mac OS Monterey 12.3.1

Saving files to a 6TB Seagate External Drive. This has been working for a year with no issues.

Just doing a general "Save" after making some revisions to the file.

[kevin stohlmeyer · Accepted solution]

Go to your Mac System Preferences/Security and Privacy and grant Illustrator Full Disk Access.

[Jack Chitty]

thank you so so so much Kevin! this worked perfectly for me

[toniaj38163292]

This worked for me, too; thanks so much!

[kevin stohlmeyer]

@TinaG926 what Mac OS version are you on?

[sarah24251572nlsp]

Worked for me Kevin, thankyou! 

[karenm89056704]

Thank you so much! This just recently started and was so frustrating.

[default8bwxjjaqwwn3]

I have tried this solution and many other suggestions with the read and write permissions and I am still getting this error code. Any other potential fixes?

[Monika Gause]

Exactly what did you already try?

Which version and system is it?

Exactly where are you trying to save the file?

[Emma25178545g5a8]

I did that and still no luck

[Monika Gause]

I did that and still no luck

By @Emma25178545g5a8

Please tell us your hard + software specifications.

Please tell us where you want to save the file

What did you already do?

[Anshul_Saini]

Hi @Emma25178545g5a8,

Thanks for reaching out and trying the steps. Would you mind providing read & write permission to the folder where you are saving the file? The steps are on this YouTube video: (https://www.youtube.com/watch?v=NTHIAxnhLXM).

Also, if you are trying to save on an external drive or a network server/ shared folder or online drives (Dropbox, Google Drive, OneDrive) directly, then I would suggest saving the file locally on a Documents or Desktop folder and then moving it manually there.

If this doesn't help, would you mind sharing a few details, as asked by Monika, such as OS & Mac specifications and the location where you are trying to save?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini

[TinaG926]

Is this the same thing as privacy and security? 

[Monika Gause]

Did you watch the video?

[TinaG926]

YES

[TinaG926]

My PC looks entirely different than what is shown in the video. I dont see system preferences. It only has system settings and then I can go into privacy and security. But everything Ive tried so far has not helped. Checked off the read and write permissions, etc. What can I do?

[Monika Gause]

Is your PC managed by IT department?

Then maybe you have to ask them to set it up for you.

Apart from that: please post a screenshot.

[TinaG926]

FINALLY! PRAISE GOD! 

I just got it fixed. Going back over the video.... finding the different settings.... I was able to do it.

My PC looks so different from the one in the video though and I think thats what made it complicated for me.

[Nicholas27543486nvsf]

Thank you excellent advice that WORKED!