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Can't save the illustration. You do not have enough access privileges. ID: -5000

Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Getting this error message in Illustrator now after CC updates and Mac OS Update.

 

Adobe AI Version. 26.2.1

Mac OS Monterey 12.3.1

 

Saving files to a 6TB Seagate External Drive. This has been working for a year with no issues.

 

Just doing a general "Save" after making some revisions to the file.

TOPICS
Bug , Performance , Sync and storage

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correct answers 1 Correct answer

Community Expert , Apr 13, 2022 Apr 13, 2022

Go to your Mac System Preferences/Security and Privacy and grant Illustrator Full Disk Access.

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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Go to your Mac System Preferences/Security and Privacy and grant Illustrator Full Disk Access.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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thank you so so so much Kevin! this worked perfectly for me

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New Here ,
Apr 18, 2022 Apr 18, 2022

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This worked for me, too; thanks so much!

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Worked for me Kevin, thankyou! 

 

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Thank you so much! This just recently started and was so frustrating.

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New Here ,
Sep 25, 2022 Sep 25, 2022

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I have tried this solution and many other suggestions with the read and write permissions and I am still getting this error code. Any other potential fixes?

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Exactly what did you already try?

Which version and system is it?

Exactly where are you trying to save the file?

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New Here ,
Nov 30, 2022 Nov 30, 2022

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I did that and still no luck

 

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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quote

I did that and still no luck

 


By @Emma25178545g5a8

 

Please tell us your hard + software specifications.

Please tell us where you want to save the file

What did you already do?

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Adobe Employee ,
5 hours ago 5 hours ago

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Hi @Emma25178545g5a8,

 

Thanks for reaching out and trying the steps. Would you mind providing read & write permission to the folder where you are saving the file? The steps are on this YouTube video: (https://www.youtube.com/watch?v=NTHIAxnhLXM).

Also, if you are trying to save on an external drive or a network server/ shared folder or online drives (Dropbox, Google Drive, OneDrive) directly, then I would suggest saving the file locally on a Documents or Desktop folder and then moving it manually there.

 

If this doesn't help, would you mind sharing a few details, as asked by Monika, such as OS & Mac specifications and the location where you are trying to save?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

Permission errors can prevent you from fully accessing your app's features. This tutorial will show you how to fix the error messages "preferences folder read-only" as well as "Can't save the illustration. You do not have enough access privileges. ID:-5000" in Adobe Illustrator. 0:08 Fix ...

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