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Cannot access illustrator for iPad. Keeps reverting to landing page

New Here ,
Nov 07, 2022 Nov 07, 2022

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Not a regular user of illustrator but went to do a project yesterday and a landing page appeared (see attachent) but whatever I do, restore purchase, log out and in again, remove app and reload, cancel subscription and re subscribe it always reverts to this page after then whirring circle. Any suggestions ? 

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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You may have messed up your account by cancelling and resubscribing so quickly.

I would suggest contacting Adobe Customer Support to make sure your account is activated properly. 

Log in to this page then use the Chat bubble bottom right. 

https://helpx.adobe.com/contact.html

 

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hi @Michael270173038q8e,

 

Thanks for reaching out. I was unable to find any subscription or any purchase/ refund activity under the email with which you have logged on to the community.

Note: If you purchase Ai on the iPad from the App Store, then it is managed through your Apple App Store account.

For more information, see Apple's documentation for:

View, change, or cancel your subscriptions
Request a refund for an App Store or iTunes Store purchase

 

If you are stuck in the loop, then I would suggest reaching out to our technical support, as @kevin stohlmeyer suggested.

 

Please feel free to reach out if you need any further assistance. We'd be happy to help.

 

Thanks,
Anshul Saini

 

 

 

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