Cannot open cloud document file in Illustrator

[May Phoo Mon25016370msbq]

Hi,  I'm trying to open a cloud document file I saved 6 days ago and it would not open. I could open any other files except that. There is also a green tick next to it indicating the file is open but it is not. 

Any suggestions how to get the file? Thank you so much

[Ton Frederiks]

The green mark indicates that the file is locally available, but that does not seem to help with opening the file.

See if you can download them from here:

https://assets.adobe.com/cloud-documents