Cannot open files in Illustrator 2022

Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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I am trying to open an AI file (created last year in a previous version of Illustrator ) in Illustrator 2022. All the icons in the list have small grey 'x' in the bottom left corner and will not open.  Snips show 1) a series of AI icon and 2) a bit more file information on the specific one I'm trying to open right now. Help please!

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Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

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Not sure if you're seeing it this way in your file directory outside AI, or if you're seeing it this way when you try File>Open in AI. My first suggestion would be to try to open it using the File menu. If it doesn't work, can you please send us a screenshot of the resulting error?

S_Gans
Adobe Community Professional / Adobe Certified Instructor

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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This problem has been solved by a very helpful person who was technically brilliant. After sharing my computer, the representative determined it was a conflict with a security program I have on my computer, and provided me with a workaround. 

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