Cannot precisely select text after 27.3.1 update

[brianb47562899]

After updating to 27.3.1, selecting text with the text tool is wonky and very imprecise. It wants to select the text all around besides what I am selecting. I can eventually select just the words I want, but it takes awhile and is infuriating. I'm using a late 2015 iMac with MacOS Monterrey 12.6.3.

[Anubhav M]

Hello @brianb47562899,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html).

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may save a backup of these settings from the location mentioned in the article.

If the issue persists, kindly share a sample file and a screen recording so we can investigate this further. We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

[brianb47562899]

Hi,

I have reset my Illustrator preferences several times and tried to get
things to work, but I hav been unsuccessful. Since updating to the
latest Illustrator version, I have been unable to accurately and
consistently select text with the text tool. It selects text I don't
want selected and often doesn't select what I am trying to select. Very
frustrating. I am including a link to a file and a screen recording as
requested. I am using the latest Mac OS 12.6.3. I have a late 2015 27
inch iMac. Thank you!


https://shared-assets.adobe.com/link/05d5e044-815c-4cd3-698e-7cc972299953

--
Brian Baker
Bible Study Guide For All Ages
biblestudyguide.com
engagecurriculum.com

[brianb47562899]

Hi,

I have reset my Illustrator preferences several times and tried to get
things to work, but I hav been unsuccessful. Since updating to the
latest Illustrator version, I have been unable to accurately and
consistently select text with the text tool. It selects text I don't
want selected and often doesn't select what I am trying to select. Very
frustrating. I am including a link to a file and a screen recording as
requested. I am using the latest Mac OS 12.6.3. I have a late 2015 27
inch iMac. Thank you!


https://shared-assets.adobe.com/link/05d5e044-815c-4cd3-698e-7cc972299953

[brianb47562899]

I still haven't found a solution, though the problem seems to be limited to the main pages I work on, which are text heavy pages, made from a common template, that have a number of paragraph styles and character styles. I'm wondering if the update may have caused some conflicts with my Styles. I am unsure at this point.

[brianb47562899]

It doesn't appear to be a Styles problem, but a text thread issue. My pages have columns of text threaded together. Whenever I am highlighting text within a text box with the text cursor and the cursor hovers over the space between the lines of text, the highlighted portion jumps to another place in the thread

[Anubhav M]

Hello @brianb47562899,

Thanks for sharing the file and the screen recording. Kindly allow me some time while I check this with the team.

Regards

[dthomas815]

Are you still checking?  We are still waiting.

[brianb47562899]

We sure are! I was hoping this latest Illustrator update would fix the problem but it hasn't.

[dthomas815]

I have noticed in the updates for the past year or so, they seem only interested their cloud and not working on problems that have been around for a long time.

[Anubhav M]

Hello @brianb47562899, @dthomas815,

Thanks for your patience, and sorry for the delayed response. I was able to replicate this issue on my end as well and have reported this to the product team. Kindly stay tuned for a fix in a future release.

Regards

[brianb47562899]

There still hasn't been a fix in the updates. We really need this fixed. Hoping this problem hasn't fallen off the radar.

[Brad @ Roaring Mouse]

I have a similar system as you, also at 12.6.3 but can't reproduce this behaviour.

Are you talking about text inside a text frame, or individual type objects?

[brianb47562899]

Text inside of a text frame.

--
Brian Baker
Bible Study Guide For All Ages
biblestudyguide.com
engagecurriculum.com

[dthomas815]

I, too, am having the same problem since the 27.3.1 update.  Windows 10

Trying to grab the scripture paragraph.  

This is incredibly frustrating.  Takes an hour to accompish this job, which is normally 10-15 minutes.