Cannot save a .ai file to my computer.

New Here ,
Mar 14, 2022 Mar 14, 2022

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When saving a .ai to my computer I get the following message: "Illustrator tried, but could not save the file "Untitled.ai". Click "Learn More" to try alternate options for saving your file."

 

Illustrator 2022 (26.1)

Macbook Pro (15-inch, Mid 2019)

2.3 Ghz 8-core intel Core i9

16 GB 2400 Mhz DDR4

mac Monterey version 12.3

 

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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This has helped others:

Try to turn OFF Preferences > File Handling > Save in Background.

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi @Procruz,

 

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the workaround suggested by @Ton Frederiks. I hope it helps!

 

Regards,

Anshul Saini

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Procruz,

 

We are glad to inform you that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the "Save in background" setting after updating Illustrator and let us know how it goes.

 

Regards,

Anshul Saini

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New Here ,
Apr 05, 2022 Apr 05, 2022

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Seems to be working just fine. Thank you!

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Glad to hear that. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,

Anshul Saini

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