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Cannot save Illustrator Document

Explorer ,
Mar 12, 2024 Mar 12, 2024

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I tried to save my Illustrator document but get a message, screenshot below. I think the file is corrupted. Then I decided to try to delete it, but it says I have to close it in order to delete it, and it won't let me close it without saving it.... so I literally cannot close the document, save it or delete it. 

 

And if I try to quit illustrator, it just pops up the same window shown in the screenshot saying it can't save the document, and prevents me from even quitting Illustrator...

 

Any help would be greatly appreciated!

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How-to , Performance

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correct answers 1 Correct answer

Explorer , Mar 12, 2024 Mar 12, 2024

Hi Monika, I literally just resolved it. I "Force Quit" Illustrator on my desktop. Then logged into my Creative Cloud. There I was able to delete the document. Then when I reopened Illustrator on my desktop, it was gone. Not sure what happened to the file honestly, to make it act up the way it was. But, something was going on because a portion of my pattern tile was missing when I would drag it out from the swatches panel, yet when I would fill a rectangle with the swatch, it worked fine. Not su

...

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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Can you save it on your local harddisk?

Maybe log out and then in again to your Creative Cloud account?

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Explorer ,
Mar 12, 2024 Mar 12, 2024

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Hi Monika, I literally just resolved it. I "Force Quit" Illustrator on my desktop. Then logged into my Creative Cloud. There I was able to delete the document. Then when I reopened Illustrator on my desktop, it was gone. Not sure what happened to the file honestly, to make it act up the way it was. But, something was going on because a portion of my pattern tile was missing when I would drag it out from the swatches panel, yet when I would fill a rectangle with the swatch, it worked fine. Not sure what was going on, but thank you for your help!!

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Community Expert ,
Mar 13, 2024 Mar 13, 2024

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I'm relieved to read you could solve it.

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