Cannot save on MacOS 12.3

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi folks, Illustrator can no longer save files on macOS Monterey 12.3!

Stay away from the new MacOS update!
Anyone have a workaround?
Adobe, please update Illustrator!

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Performance , Sync and storage

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correct answers 1 Correct answer

Adobe Employee , Mar 31, 2022 Mar 31, 2022

Hi All,

 

We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

 

Regards,

Anshul Saini

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Hi, I have a kind of workaround where you don't have to install or uninstall anything. This is if you have both Photoshop and Illustrator. It's not ideal but bear with me. So what I do is design what I need in Illustrator, select all and paste it into a Photoshop document at the right size. By pasting it as a smart object, you can at any time double click on the smart object and still edit in Illustrator. These edits can be saved by simply closing the window and saving as you do. I then store this as a PSD until the issue is sorted. To put it back into Illustrator, you can open the smart object and save as when the issue is fixed. Like I said, not ideal, but I hope this helps.

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Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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I did exactly that as a workaround when I couldn't save the .ai (before I read the workaround), but then could not open the smart object from within Photoshop with Illustrator 2020 already open, getting an error message. I then closed Illustrator and was able to click on the smart object, the Illustrator app opened, but not the smart object. WTH??

PS-smartobject-error.jpg

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Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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... and yes, I updated to Monterey 12.3 yesterday 😞 

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hi @MissAppeltaart @Fir3Dragon,

 

Please try the following workaround:

  • Resize the Save As dialog
  • If that doesn't help, then pan around with the dialog and check if the Save button appears.

 

@MissAppeltaart, sorry about the trouble with Photoshop. Our product team is currently investigating the -1703 error issue, which was introduced with macOS 12.3. Please check out: https://adobe.ly/3INrUIM

Regards,
Anshul Saini

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Explorer ,
Mar 22, 2022 Mar 22, 2022

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Monterey 12.3 update may be the issue, or is the problem with Lightroom Classic? I have have had lengthy conversations with Apple Tech Support and they are helping me move back to my laptop original OS (Big Sur), which seems like just what it sounds...a step backward. Lightroom is NOT the only app that has issues. Nor is it just Adobe products. It seems Apple has released a dodgy update in Monterey 12.3. Avoid at all costs for the time being.

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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This is incredible. We work with this s%$t. I want my money back for this month! 

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Some got it working by enlarging the save dialog window.

It may be worth trying.

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Best suggestion in a week of agony! And it works! 

I can't believe this bug has been around for a week and Adobe isn't responding at all...

Weak, very weak...

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Thx. yes it kind of work but I'm really really angry...

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Perfect! Thanks

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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ENLARGING THE WINDOW WORKS!!!!   CRAZY!!!

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi All,

Thanks for sharing the details. We are really sorry for the trouble. We are working with Apple to resolve the issue.
(https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html)

 

In the meantime, I would request you all to try the following workarounds:

  • Resize the Save As dialog and check.
  • If that doesn't help, then pan around with the dialog and check if the Save button appears.

 

Anshul_Saini_0-1648070394984.gif


I hope it helps!

 

Thanks & Regards,

Anshul Saini

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New Here ,
Mar 24, 2022 Mar 24, 2022

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For those still struggling while we wait on Adobe, try resizing the save dialog box. It is working for me. Annoying. Moronic. But a workaround to prevent lost productivity. 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Resizing the 'Save' window ungreyed the Save button for me. I can now save my files.

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi All,

 

We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

 

Regards,

Anshul Saini

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New Here ,
Apr 03, 2022 Apr 03, 2022

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My whole team stuck and can't save work! Stop blaming Apple and just fix it! 

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @leoestevez,

 

We are sorry to hear this. I would request you please update to macOS v12.3.1 and confirm if the save button greyed out/ unclickable issue is resolved or not.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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